CoCM Operations: Data & Billing Strategies

This session is designed to review billing codes and productivity metrics for CoCM.

Presentation slides:

CoCM Data & Billing Strategies Presentation Slides


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At the conclusion of this training course the participant will be able to:

  1. List the applicable billing codes for CoCM.
  2. Apply best practice billing strategies for CoCM.
  3. Identify CoCM productivity targets.


This session is intended for practice leadership, IT, behavioral health care managers (BHCM) and other clinical and non-clinical staff tasked with building the infrastructure and processes for implementing the Collaborative Care Management Model in the practice.


Robin Schreur, BS, RN, CCM

Robin Schreur is a trainer for the Michigan Center for Clinical Systems Improvement (Mi-CCSI). She served as the Clinical Lead Care Manager in Ambulatory Care at Spectrum Health from 2012 until 2020. Her aim is to instill the importance of patient-centered care across the continuum of care. Robin has worked in a variety of settings including insurance-based and primary care practices, and as a behavioral health nurse at an inpatient facility. She has extensive experience in training and onboarding hundreds of clinicians in care management roles and motivational interviewing.

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Sue Vos, BSN, RN, CCM

Susan Vos is the Program Director at the Michigan Center for Clinical Systems Improvement. She has experience in working with multi-disciplinary teams to provide care for complex patients, extensive knowledge and expertise in practice transformation, developing and implementing care management curricula based on evidence-based guidelines, training of care manager and other clinical practice staff, implementing care models, and driving quality improvement strategies. She is the current president of the Case Management Society of America: Grand Rapids/Kalamazoo Chapter. Susan led the organizational team in the COMPASS (Care Of Mental, Physical And Substance-use Syndromes) Initiative funded by the Centers for Medicare & Medicaid Services (CMS) / Center for Medicare & Medicaid Innovation (CMMI), which evaluated the large-scale implementation of the TEAMcare model treating patients with depression and comorbid diabetes and/or cardiovascular disease. The initiative was implemented in 18 medical groups and 172 clinics across eight states.

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FREE for members; FREE for non-members

Through December 31, 2021 to assist those providing care, Mi-CCSI is offering FREE on-line enduring disease management learning options. All enduring learning activities have nursing and social work continuing education available and are at NO COST to the participant.

Continuing Education Credits

Continuing Education Credit Available: Currently, there are no continuing education credits available for this session.

Click to view other sessions in the CoCM operations learning series

Click to view other sessions in the CoCM learning series

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