Patient Engagement Training
Optimizing Self-Management through Improved Patient Engagement
During this live, all day training course the learner will gain skills and knowledge to engage and empower patients using enhanced communication skills. The attendee will have the opportunity to engage in role playing, a “simulation interview” with a trained standardized patient, and receive immediate and individualized feedback on applied skills. It is strongly recommended to complete the Team-Based Care training prior to attending this course.
At the conclusion of this training course, the participant will be able to:
- Apply motivational interviewing techniques to effectively engage and empower patients and their support system to promote health behavior change.
- Develop an awareness and understanding of the implications of health literacy and cultural and ethical considerations on patient goals and desires.
- Create a self-management action plan utilizing shared decision-making.
- Implement evidence based interventions and advocate for the right care, at the right time and in the right place.
This training is fully vetted with care management leaders and training attendees. Curricula development, facilitated by MICMT, was co-developed with trainers across Michigan, to include IHP, Lynn Klima, PTI, and NPO. Mi-CCSI ensures trainers are well versed in the concepts and have extensive experience to offer insight and application of the skills, tools, and information covered.
*** Mi-CCSI is an approved vendor for MICMT. This training provides 6.5 credit hours of BCBSM PDCM required longitudinal education. Blue Cross Blue Shield Of Michigan has a PDCM training fee reimbursement available for up to $500 within capped agreement with BCBSM. See your physician organization’s BCBSM PDCM agreement for more details.
Dates, Times & Registration
Times for each session are 7:45 am to 4:00 pm.
This course is intended for nurses, social workers, advanced practice providers, medical assistants and community health workers who are new to care management or care coordination, or seeking to expand their knowledge and skills as part of a Patient Centered Medical Home, Accountable Care Organization, or other transitional care role.
FacultyRobin Schreur, BS, RN, CCM
Robin Schreur is a trainer for the Michigan Center for Clinical Systems Improvement (Mi-CCSI). She served as the Clinical Lead Care Manager in Ambulatory Care at Spectrum Health from 2012 until 2020. During this time, she was part of the collaborative care model implementation team. Her aim is to instill the importance of patient-centered care across the continuum of care. Robin has worked in a variety of settings including insurance-based and primary care practices, and as a behavioral health nurse at an inpatient facility. She has extensive experience in training and onboarding hundreds of clinicians in care management roles and motivational interviewing.
Susan Vos is the Program Director at the Michigan Center for Clinical Systems Improvement (Mi-CCSI). She has experience in working with multi-disciplinary teams to provide care for complex patients, extensive knowledge and expertise in practice transformation, developing and implementing care management curricula based on evidence-based guidelines, training of care manager and other clinical practice staff, implementing care models, and driving quality improvement strategies. She is the current president of the Case Management Society of America: Grand Rapids/Kalamazoo Chapter.
$300 for members; $425 for non-members
Continuing Education Credits
This nursing professional development activity was approved by the Ohio Nurses Association, an accredited approver by the America Nurses Credentialing Center’s Commission on Accreditation (OBN-001-91).
ONA Approval #: 2022-0000000186
Contact Hours: 6.5
Criteria for Successful Completion: Attendance at the event and submission of an evaluation form.
Conflict of Interest: There is no conflict of interest for anyone with the ability to control content for this activity.
This course is approved by the NASW-Michigan Social Work Continuing Education Collaborative.
Course approval #: 081021-00
Contact Hours: 6.5
Full continuing education credits are achieved by the successful participation and completion of the entire live training course and all required pre-/post-tests and evaluations.
Submit continuing education credits to Sue Vos at firstname.lastname@example.org.
Live training continuing education certificates will be issues by MICMT after the attendee completes the associated post-test and evaluation.
Training Materials & Course Preparation
All course materials including presentations, handouts, Zoom connection details and other resources are found here.
If you have any questions, contact Amy Wales at email@example.com