Operations: Review of Best Practices & Community Learning

This operations session explores best practices and community learnings from practices implementing OBAT. This session is the final in a twelve (12) session learning series that explores & refines practice strategies for effectively monitoring and managing patients with Substance Use Disorder (SUD).

This initiative is made available to you through a collaboration between the Michigan Center for Clinical Systems Improvement (Mi-CCSI) and the Michigan Primary Care Association (MPCA).

Questions? Please contact Kelly Feenstra at kfeenstra@mpca.net, or 517.827.0467.

Presentation slides:

Final Program Overview Agenda


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At the conclusion of this training course the participant will be able to:

  1. Share learnings and best practices from implementation of OBAT.


The course is intended for providers, nurses, social workers, medical assistants, community health works, and other care team members who are seeking to expand their knowledge and skills.


Sue Vos, BSN, RN, CCM

Susan Vos is the Program Director at the Michigan Center for Clinical Systems Improvement. She has experience in working with multi-disciplinary teams to provide care for complex patients, extensive knowledge and expertise in practice transformation, developing and implementing care management curricula based on evidence-based guidelines, training of care manager and other clinical practice staff, implementing care models, and driving quality improvement strategies. She is the current president of the Case Management Society of America: Grand Rapids/Kalamazoo Chapter. Susan led the organizational team in the COMPASS (Care Of Mental, Physical And Substance-use Syndromes) Initiative funded by the Centers for Medicare & Medicaid Services (CMS) / Center for Medicare & Medicaid Innovation (CMMI), which evaluated the large-scale implementation of the TEAMcare model treating patients with depression and comorbid diabetes and/or cardiovascular disease. The initiative was implemented in 18 medical groups and 172 clinics across eight states.

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Robin Schreur, BS, RN, CCM

Robin Schreur is a trainer for the Michigan Center for Clinical Systems Improvement (Mi-CCSI). She served as the Clinical Lead Care Manager in Ambulatory Care at Spectrum Health from 2012 until 2020. Her aim is to instill the importance of patient-centered care across the continuum of care. Robin has worked in a variety of settings including insurance-based and primary care practices, and as a behavioral health nurse at an inpatient facility. She has extensive experience in training and onboarding hundreds of clinicians in care management roles and motivational interviewing.

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FREE for members; FREE for non-members

This webinar is free to you through a collaboration between the Michigan Center for Clinical Systems Improvement (Mi-CCSI) and the Michigan Primary Care Association (MPCA).

Continuing Education Credits

There are no continuing education credits for the recorded events.

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