Patient Experience To Enhance Patient Engagement
Patient Experience To Enhance Patient Engagement
Patient Experience Training
During this live training course, the participant will learn practical tools and strategies to enhance care coordination, improve communication, and ensure patient safety and satisfaction. This training is intended to support continuous quality improvement efforts in the patient’s experience of care.
At the conclusion of this training course, the participant will be able to:
- Identify strategies for coordinating care within the practice and with multiple – providers.
- Identify effective communications that are clear, patient friendly, and address patient expectations on receiving test results, specialist appointments, wait times and use of the patient portal.
- Recognize techniques and resources to accurately update and review patient medication lists to enhance safety.
- Identify best practices to effectively document communications and track patient progress, ensuring the entire team has access to critical information when needed.
Course Registration
This course will be offered monthly
Course Registration Instructions:
- Create a user profile in the MI-CCSI Learning Management System or if existing user, login.
- Register for the live training session
- Attendance at the entire course. During this live virtual training, it is required to participate through audio or chat and be able to view the presentation slides
- Submission of the course evaluation to obtain continuing education credits
Click to Access MI-CCSI Learning Management System
Access the learning management user guide for assistance with creating a username and registering for the training: Learning Management System Instructions-Patient Experience
Dates, Times & Registration
Training Times – 7:30 am – 8:30 am
March 11
May 6
July 15
September 2
November 4
Training Times – Noon – 1:00 pm
February 18
April 15
June 3
August 5
October 7
December 2
For assistance in creating a user profile and enrolling in this training in the learning management system, view the following quick guide:
Learning Management System Instructions-Patient Experience
Audience
Who should attend this training?
The course is intended for all care team members in a patient centered medical home (PCMH).
Faculty
Lynn Klima, DNP, APRN, CNE, ANP-BCDr. Klima is an adult nurse practitioner with over 40 years of experience across acute, primary care, and community-based settings. She obtained her Doctorate in Educational Leadership in 2018 from American Sentinel University and is a Certified Nurse Practitioner through the American Nurse Credentialing Center and a Certified Nurse Educator through the National League of Nursing. Across the last 14 years, she has been an academic associate nursing professor with a teaching focus on nursing leadership, therapeutic communication, community health, geriatrics, and hospice/ palliative care at the graduate and undergraduate levels.
Her work history includes executive leadership responsibilities that focused on leadership development, performance improvement, care management delivery models, and care coordination initiatives to support the complex chronically ill.
Dr. Klima is dedicated to engaging staff in care delivery improvements. Her doctoral research focused on understanding how to support nurses in engaging patients in providing self-management support to their patient populations. Her primary interests as an implementation scientist include integrating evidence-based practices that focus on patient safety, transition management, patient-centered care, and leadership development across care settings.
Sue Vos, BSN, RN, CCMSusan Vos is the Program Director at the Michigan Center for Clinical Systems Improvement (Mi-CCSI). She has experience in working with multi-disciplinary teams to provide care for complex patients, extensive knowledge and expertise in practice transformation, developing and implementing care management curricula based on evidence-based guidelines, training of care manager and other clinical practice staff, implementing care models, and driving quality improvement strategies. She is the current president of the Case Management Society of America: Grand Rapids/Kalamazoo Chapter.
Cost
FREE for members; FREE for non-members
This training is funded through BCBSM and is free to participants.
Continuing Education Credits
Providers & Nurses
An application for continuing education has been submitted to the American Association of Family Physicians.
Social Workers
This training has been approved by the NASW-Michigan Chapter for 1.0 synchronous General social work CEs.
Approval Number: 20260218-CA-MICCSI.
General Social Work CEs: 1.0
This live course is approved until 02/28/2027.
Successful Course completion includes:
Submit any questions to Lynn Klima at lynn.klima@miccsi.org
Questions
If you have any questions about this training, contact Lynn at lynn.klima@miccsi.org or Amy at amy.wales@miccsi.org.