Patient Experience To Enhance Patient Engagement
Patient Experience To Enhance Patient Engagement
Patient Experience Training
During this live training course, the participant will learn practical tools and strategies to enhance care coordination, improve communication, and ensure patient safety and satisfaction. This training is intended to support continuous quality improvement efforts in the patient’s experience of care.
At the conclusion of this training course, the participant will be able to:
- Identify strategies for coordinating care within the practice and with multiple – providers.
- Identify effective communications that are clear, patient friendly, and address patient expectations on receiving test results, specialist appointments, wait times and use of the patient portal.
- Recognize techniques and resources to accurately update and review patient medication lists to enhance safety.
- Identify best practices to effectively document communications and track patient progress, ensuring the entire team has access to critical information when needed.
Course Registration
This course will be offered monthly
Course Registration Instructions:
- Create a user profile in the MI-CCSI Learning Management System or if existing user, login.
- Register for the live training session
- Attendance at the entire course. During this live virtual training, it is required to participate through audio or chat and be able to view the presentation slides
- Successful completion of the course evaluation to obtain continuing education credits
Click to Access MI-CCSI Learning Management System
Access the learning management user guide for assistance with creating a username and registering for the training: Learning Management System Instructions-Patient Experience
Dates, Times & Registration
Training Times – 7:30 am – 8:30 am
March 11
May 6
July 15
September 2
November 4
Training Times – Noon – 1:00 pm
February 18
April 15
June 3
August 5
October 7
December 2
For assistance in creating a user profile and enrolling in this training in the learning management system, view the following quick guide:
Learning Management System Instructions-Patient Experience
Audience
Who should attend this training?
The course is intended for all care team members in a patient centered medical home (PCMH).
Faculty
Lynn Klima, DNP, APRN, CNE, ANP-BCDr. Klima is an adult nurse practitioner with over 40 years of experience across acute, primary care, and community-based settings. She obtained her Doctorate in Educational Leadership in 2018 from American Sentinel University and is a Certified Nurse Practitioner through the American Nurse Credentialing Center and a Certified Nurse Educator through the National League of Nursing. Across the last 14 years, she has been an academic associate nursing professor with a teaching focus on nursing leadership, therapeutic communication, community health, geriatrics, and hospice/ palliative care at the graduate and undergraduate levels.
Her work history includes executive leadership responsibilities that focused on leadership development, performance improvement, care management delivery models, and care coordination initiatives to support the complex chronically ill.
Dr. Klima is dedicated to engaging staff in care delivery improvements. Her doctoral research focused on understanding how to support nurses in engaging patients in providing self-management support to their patient populations. Her primary interests as an implementation scientist include integrating evidence-based practices that focus on patient safety, transition management, patient-centered care, and leadership development across care settings.
Sue Vos, BSN, RN, CCMSusan Vos is the Program Director at the Michigan Center for Clinical Systems Improvement (Mi-CCSI). She has experience in working with multi-disciplinary teams to provide care for complex patients, extensive knowledge and expertise in practice transformation, developing and implementing care management curricula based on evidence-based guidelines, training of care manager and other clinical practice staff, implementing care models, and driving quality improvement strategies. She is the current president of the Case Management Society of America: Grand Rapids/Kalamazoo Chapter.
Cost
FREE for members; FREE for non-members
This training is funded through BCBSM and is free to all participants.
Continuing Education Credits
Providers & Nurses
The AAFP has reviewed Patient Experience To Enhance Patient Engagement, and deemed it acceptable for AAFP credit. Term of approval is from 02/18/2026 to 02/17/2027. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
This course is approved for 1.0 AAFP Prescribed credits.
AAFP Prescribed credit is accepted by the American Medical Association as equivalent to AMA PRA Category 1 credit(s)™ toward the AMA Physician’s Recognition Award. When applying for the AMA PRA, Prescribed credit earned must be reported as Prescribed, not as Category 1.
Nursing Credit: Nurses can use the AAFP CME toward their State of Michigan licensure renewal requirements. Information on this can be found on the LARA website and through the Michigan Nurses Association (MNA) at Michigan Nursing Licensure Renewal Info
Credit Application Number: 110827
Social Workers
This training has been approved by the NASW-Michigan Chapter for 1.0 synchronous General social work CEs.
Approval Number: 20260218-CA-MICCSI.
General Social Work CEs: 1.0
Approval Period: This live course is approved until 02/28/2027.
Successful Course completion includes:
MEDICAL ASSISTANTS, REGISTERED DIETITIANS, COMMUNITY HEALTH WORKERS
These participants can submit a copy of the agenda and certificate to their professional certifying entity for consideration of continuing education credits.
Conflict of Interest: There is no conflict of interest for anyone with the ability to control content for these activities.
Submit continuing education questions to Lynn Klima at lynn.klima@miccsi.org or Sue Vos at sue.vos@miccsi.org
Questions
If you have any questions about this training, contact Lynn at lynn.klima@miccsi.org or Amy at amy.wales@miccsi.org.