Self-Management Support: Patient Engagement Training
Self-Management Support: Patient Engagement Training
Optimizing Self-Management through Improved Patient Engagement
During this live, all day training course the learner will gain skills and knowledge to engage and empower patients using enhanced communication skills. The attendee will have the opportunity to engage in role playing, a “simulation interview” with a trained standardized patient, and receive immediate and individualized feedback on applied skills. It is strongly recommended to complete the Team-Based Care training prior to attending this course.
At the conclusion of this training course, the participant will be able to:
- Apply motivational interviewing techniques to effectively engage and empower patients and their support system to promote health behavior change.
- Develop an awareness and understanding of the implications of health literacy and cultural and ethical considerations on patient goals and desires.
- Create a self-management action plan utilizing shared decision-making.
- Implement evidence based interventions and advocate for the right care, at the right time and in the right place.
It is recommended that care managers take a Patient Engagement/Self-Management Support course, which counts towards the longitudinal education requirements.
***This training that our training meets both the BCBSM and PH requirements for 11.0 Self-Management PCMH Guidelines, per section 11.8 and is an approved External Training program eligible for reimbursement through MICMT.***
PO LEADER NOTE: The training is approved by and eligible for reimbursement through MICMT. To apply for the reimbursement, the PO will be required to complete the application form available on the MICMT website at: https://micmt-cares.org/training/external-training.
Registering For Live Trainings
Course Registration Instructions:
- Create a user profile in the MI-CCSI Learning Management System
- Register for the live training session
- Access Course Materials & Resources
For assistance in creating a user profile and enrolling in this training in the learning management system, view the MI-CCSI LMS User Guide
Click to Access MI-CCSI Learning Management System
Dates, Times & Registration
This is an all-day training course 7:45 am to 3:30 pm.
Audience
This course is intended for care team members who are new to care management or care coordination, or seeking to expand their knowledge and skills as part of a Patient Centered Medical Home.
Faculty
Sue Vos, BSN, RN, CCMSusan Vos is the Program Director at the Michigan Center for Clinical Systems Improvement (Mi-CCSI). She has experience in working with multi-disciplinary teams to provide care for complex patients, extensive knowledge and expertise in practice transformation, developing and implementing care management curricula based on evidence-based guidelines, training of care manager and other clinical practice staff, implementing care models, and driving quality improvement strategies. She is the current president of the Case Management Society of America: Grand Rapids/Kalamazoo Chapter.
Lynn Klima DNP, CNE, CPAFH, APRN, ANP-BCLynn is an adult nurse practitioner with over 40 years of experience spanning acute care, primary care, and community-based settings. She earned her Doctorate in Educational Leadership in 2018 from American Sentinel University and holds certifications as a Nurse Practitioner through the ANCC, a Nurse Educator through the NLN, and an Age-Friendly Health Care credential through IHI.
Her extensive career includes leadership roles focused on leadership development, performance improvement, care management delivery models, and care coordination initiatives to better support complex, chronically ill populations. Dr. Klima is passionate about fostering staff engagement in improving care delivery processes. Her doctoral research explored strategies to equip nurses in empowering patients with effective self-management support. As an implementation scientist, her key interests lie in integrating evidence-based practices that promote patient safety, transition management, patient-centered care, and leadership development across diverse care settings.
She currently serves as the Program Director for Mi-CCSI, an adjunct professor at The University of Olivet, and a preceptor for graduate and doctoral students at the University of Michigan.
Cost
Members
FREE for Principal/Premium $300 for Affiliate Members $425 for non-members
FREE for Principal & Premium Members; $300 for Affiliate Members; $425 for Non-Members.
Not sure if your organization is a member? Click over to our About page to see a list of principal, premium, and affiliate member organizations. Still not sure? Contact Amy Wales at amy.wales@miccsi.org or 989-287-4125 or 616-551-0795 x11.
NOTE: Blue Cross Blue Shield Of Michigan has a PDCM training fee reimbursement available for up to $500 within capped agreement with BCBSM. See your physician organization’s BCBSM PDCM agreement for more details.
Continuing Education Credits
Nurses
This nursing continuing professional development activity was approved by the Wisconsin Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.
WNA Approval #: WICEAP-0449
Contact Hours: 6.25
Approval Period: This live course is approved until 06/28/2026
Social Workers
This training has been approved by the NASW-Michigan Chapter for 5.5 synchronous General social work CEs.
Approval #: 20250611-CA-MI-CCSI
General Social Work CEs: 5.5
Approval Period: This live course is approved until 06/30/2026.
Medical Assistants, Registered Dietitians, Community Health Workers
These participants can submit a copy of the agenda and certificate to their professional certifying entity for consideration of continuing education credits.
Conflict of Interest: There is no conflict of interest for anyone with the ability to control content for these activities.
Submit continuing education questions to Lynn Klima at lynn.klima@miccsi.org or Sue Vos at sue.vos@miccsi.org.
Successful Course completion includes:
- Attendance at the entire course. During this live virtual training, it is required to participate through audio or chat and be able to view the presentation slides
- Completion of the course evaluation to obtain continuing education credits
Questions
If you have any questions, contact Amy Wales at amy.wales@miccsi.org