Engagement Training Resources

During this live, all day training course the learner will gain skills and knowledge to engage and empower patients using enhanced communication skills. The attendee will have the opportunity to engage in role playing, a “simulation interview” with a trained standardized patient, and receive immediate and individualized feedback on applied skills. It is strongly recommended to complete the Team-Based Care training prior to attending this course.

For further details on training objectives, faculty, and available continuing education credits, click on the following link:

Click for more details


THIS PAGE WILL PROVIDE TRAINING DETAILS, DOCUMENTS AND LINKS TO THE PRESENTATIONS, ACTIVITIES, HANDOUTS, REFERENCE MATERIALS, AND LOGISTICAL INFORMATION FOR THE LIVE TRAINING.  PLEASE BE SURE TO REVIEW THIS ENTIRE PAGE.

Training Times

Training Times: 7:45 am – 4:00 pm

  • Log in to Zoom 7:30-7:45 am
  • Welcome & Roll Call Begins: 7:45 am

Zoom Live Training Connection Details

PLEASE NOTE: All training sessions are virtual on the Zoom meeting platform.

If you are joining Zoom for the first time, please allow sufficient time to troubleshoot your technology prior to the scheduled training and refer to the Resources & Troubleshooting section below.

https://zoom.us/j/2291227046?pwd=ZDZzNmx0eEZwMXh6aHZFRThmUzRrdz09

Telephone Audio Connection: (646) 876-9923 (Use this if not connecting through your computer audio)

Meeting ID: 229 122 7046

Passcode: 762452

ZOOM RESOURCES & TROUBLESHOOTING:

Instructions for joining Zoom for the first time: View Tutorial

Testing Zoom Video & Audio Alternative Phone Numbers Attendee controls in a meeting Participating in Zoom Breakouts


Course Materials

Presentations

Patient Engagement Slide Deck

Agenda

Engagement Training Agenda

Handouts, Activities & Resources

Refining Your Introduction (Elevator Speech) Worksheet Motivational Interviewing Quiz Self Management Action Plan


Breakout Sessions

Simulation Breakout Session

Mi-CCSI includes a simulation component in the afternoon. Each participant will have the opportunity to interact with a standardized patient and practice the skills learned over the course of the training in a safe and exciting environment. Standardized patients are individuals that have been trained to a specific medical condition case and will offer feedback of the experience.

Watch the video below to sample the simulation experience:

NOTE: During simulation, the participant will be connecting telephonically with a standardized patient. Please have a cell phone or landline available to call the patient.

Simulation Case

Simulation Diabetic Case

Simulation Forms

SIM Step-By-Step Timing Self Management Action Plan SIM Competency Assessment Form


Health Literacy & Barriers Breakout Session

Presentation

Health Literacy and Barriers

Handout

Teach Back – 10 Elements of Competence


Complex Reflections Breakout Session

Presentation

Change Talk MI

Handouts

Complex Reflections & Change Talk MI Reflections Practice


Post Training Instructions

Post-training Instructions

Questions?

Do you have questions about the materials or the live training?
For further questions or details, contact Amy at amy.wales@miccsi.org or Sue at sue.vos@miccsi.org


Thank you for attending the training!

Welcome! We’ve recently made some changes to our website and would love to hear what you think! If you have any feedback, please send it to Amy Wales @ amy.wales@miccsi.org.

Welcome! We’ve recently made some changes to our website and would love to hear what you think! If you have any feedback, please send it to Amy Wales @ amy.wales@miccsi.org.